Terms and Conditions for this website
These Terms and Conditions are applicable every time you access our website and/or order goods from our website. Please note that these Terms and Conditions also incorporate the following sections which we advise that you read:
Before proceeding with an order you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.
- 1. Ownership
- 1.1 This site is owned and operated by Tend Business Group Ltd. Our registered office is 372 Old Street, Suite 1, London, EC1V 9LT, UK.
- 1.2 All rights in this website are owned by us. Any unauthorised use, copying or modification is prohibited.
- 2. Ordering Goods
- 2.1 All orders placed through our website will be subject to our acceptance of the order.
- 2.2 When you submit an order to us on our website you will receive a confirmatory email of this order saying that we are processing your order.You should check emails for accuracy and let us know immediately if there are any errors. Your order will be accepted by us (and a contract will then be formed between us) when we despatch the goods to you. Title to the goods will pass to you on delivery.
- 2.3 Should you wish to cancel your order or return any goods, please go to the Returns section for further information.
- 2.4 Please note, you are responsible for all purchases made on your account and are personally liable for all the outstanding balance.
- 3. Processing your orders and payment
- 3.1 If you are paying for your order through your account, the relevant payment will be shown on your next statement.
- 3.2 Whilst it is our intention to keep our website up to date and error free, product description or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled.
- 3.3 All prices shown on our website are inclusive of VAT. Delivery charges are clearly highlighted throughout the site. For further information on delivery charges see the Delivery section.
- 4. Delivery
- 4.2 Whilst we make every effort to deliver goods on the day we specify, we cannot guarantee delivery on that day or accept liability for deliveries made outside this timescale. This also applies to products sent direct from our manufacturers. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.
- 4.3 All items are subject to stock availability.
- 4.4 When we deliver your items to you you may be asked to sign for the goods to acknowledge that you have received them.
- 4.5 Please note that if you wish to return goods under our Approval guarantee, you have 28 days from receipt of the goods to return them to us. For further information on returns and exceptions to our home approval guarantee please see the Returns section.
- 4.6 If an item is faulty please contact us and we will arrange an appropriate remedy.
- 4.7 We reserve the right to stop a delivery at any time, including after despatch, if we suspect that the transaction might be fraudulent.
- 5. Privacy Policy
- Please make sure that you have read and understood our Privacy Policy which explains how we safeguard any data which you provide to us in order for us to fulfil your online order.
- 6. General
- 6.1 All products are sold on the basis that they are for personal, domestic use only.
- 6.2 We shall not be responsible to you whether in contract, tort (including negligence) or otherwise for incidental, special, indirect or consequential loss or damage, any loss of profit (direct or indirect), loss of sales, loss of goodwill or reputation, loss of business, third party claims, pure economic loss arising out of or in connection of the performance or non performance of our obligations under these terms and conditions including such damage as may be reasonably foreseeable at the date you order the goods.
- 6.3 Nothing in these terms and conditions shall exclude or restrict our liability for death or personal injury caused by our negligence.
- 6.4 Our liability for any claim for loss or damage shall be limited to the sum paid by you for the goods.
- 6.5 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.
- 6.6 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.
- 6.7 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.
- 6.8 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.
- 6.9 Any unauthorised use of material on this site is strictly prohibited.
- 6.10 We will use reasonable endeavours to verify the accuracy of any product or pricing information which we place on the site but we make no warranties (whether express or implied) in relation to the accuracy of such information).
- 6.11 We may close your account or terminate our trading relationship by giving you notice of at least seven (7) days. This does not affect your obligation to repay any amounts you owe to us.
- 6.12 These Terms and Conditions supersede all previous Terms and Conditions, representations, undertakings and agreements.